1. What kind of products do you sell?
We specialize in handcrafted bracelets, made with love and care. Our collections include beaded bracelets, charm bracelets, leather bands, and more.
2. How can I place an order?
Simply browse our online shop on Glow Carats, select the bracelet(s) you like, and proceed to checkout. If you have any questions, feel free to email us at legal@glowcarats.com.
3. Do you offer custom or personalized bracelets?
Yes! We love making custom pieces. Please contact us at legal@glowcarats.com with your ideas or requirements, and we’ll do our best to create something special for you.
4. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
5. Where do you ship from, and do you ship internationally?
We ship from our location at 700 W 9TH ST LOS ANGELES, CA 90015. Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on your location.
6. How long does shipping take?
Orders are usually processed within 1–3 business days. Standard shipping within the country typically takes 3–7 business days, while international orders may take 7–21 business days, depending on your location.
7. Can I return or exchange my bracelet?
Absolutely. If you’re not satisfied with your purchase, you can return or exchange it within 14 days of receiving it. Please make sure the item is unused and in its original packaging. Contact us at legal@glowcarats.com for return instructions.
8. My bracelet arrived damaged. What should I do?
We’re really sorry to hear that. Please email us with a photo of the damaged item within 3 days of receiving your order, and we’ll arrange a replacement or refund.
9. Do you offer gift packaging?
Yes, we offer gift packaging options at checkout. Our bracelets also make perfect gifts for birthdays, anniversaries, and other special occasions.
10. How can I contact you?
You can reach us by email at legal@glowcarats.com, or visit us at 700 W 9TH ST LOS ANGELES, CA 90015. We’re always happy to help!